F.A.Q.

Here are some of our most frequently asked questions.  If your question isn't here or if you would like more information please contact us

Placing an Order

I am having trouble placing an order online, do you take phone orders?

We cannot take orders over the phone.  You can try placing your order on a different device or browser.  Otherwise we are happy to speak with you and see if we can fix any issues you may be having. 

Do you offer discount codes?

We do.  We regularly send out discount codes, competitions and special offers to subscribers of our newsletter and followers on Facebook.

Is it safe to order online? 

Yes, totally. GoGloriousGifts.com uses industry standard SSL encryption to protect your details.  Any sensitive information like your name, address and card details are encoded so they can only be read on the secure servers.

Can I exchange / return my product?

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that a $10 re-stocking fee will be applied to all orders that are cancelled for reasons outside of defects.

Please read our Refund Policy.

Payments

 Which credit cards do you accept?

 We accept Visa, Mastercard and American Express credit and debit cards, while we are also able to accept payment through PayPal and soon via Amazon Pay.

Can I place my order on the phone?

Unfortunately not.  All orders need to be placed on our website.

Shipping

 What countries do you deliver to?

We deliver to most countries in Europe. Also, the US, Canada, Australia & New Zealand to name a few!  All of the countries that we ship to are listed at checkout and on our shipping page.  If you are unsure if we ship to your country, email us at support [at] GoGloriousGifts.com and we will let you know.

Will I have to pay import charges?

Our warehouses are located in the US, UK and China, so you may need to pay import charges depending where you are based and also where your item is located. Please make sure that you are aware of your country's import tax and or duty charges before you order from us.  We can't guarantee that we'll be able to refund your order if you refuse to pay the import charges.

My order still hasn’t arrived, I think it’s lost?

If you think your order has been delayed or lost in the post please contact us and we will start an investigation with the courier.  Unfortunately we cannot re-send your order or refund you until the courier has concluded the investigation, but we will keep you informed and will be in touch once the investigation has finished.

What happens to deliveries around Bank Holidays?

Bank Holidays are non-working days in the UK so please allow for one extra day.   For further information please see the Bank Holiday page.

Returns and Refunds

I shipped something back to you. Do you have it yet?

We process returns within 72 hours of receipt and will notify you by email when we have done so.  For more information on returns and refunds please refer to this page.

How long before I get a refund?

Once we’ve emailed to say we have issued a refund for you, it can take anywhere between 2 and 5 working days depending on which bank you are with.

I've sent back my order but I paid with a gift voucher.  What happens now?

We always issue refunds according to the original payment method.  So if you used a gift voucher we'll issue you with a new online code.  This will be emailed to you once we have processed your return.

Please see our Refunds Page page for more information.

I'm Having a Problem

I am having trouble placing an order online, do you take phone orders?

We are unable to take orders over the phone.  You can try placing your order on a different device or browser.  Otherwise we are happy to speak with you and see if we can fix any issues you may be having.

I can't log into my account.

Check if you are using caps lock or some other writing language than the one you registered on. Otherwise check the forgotten password option to have your new password sent to you. If all fails, for details of a previous order you can email us at support [at] GoGloriousGifts.com.

My gift voucher isn't working.

Sorry about this!  Email  support [at] GoGloriousGifts.com with your voucher code and we'll sort this out for you.

Our gift voucher codes do not automatically carry over any remaining balance so we'll need to issue you with a new gift voucher if this is the case.

Why can’t I add something to my basket?

If you cannot add an item to your basket or there is no size option, it usually means that the item is out of stock.

You've sent me the wrong item or part of my order is missing.

Firstly, please accept our sincerest apologies.  We try really hard to make sure everything is perfect but mistakes can occasionally happen.  Please contact us at  support [at] GoGloriousGifts.com and we'll get this resolved for you as quickly as possible.

I have a faulty item, what should I do?

We are really sorry about this.  Please email us at support [at] GoGloriousGifts.com with your order number and a couple of photos of the fault and we'll sort this out for you.  We may ask that you return the item to us.  

My order still hasn’t arrived, I think it is lost?

If you think your order has been delayed or lost in the post please contact us and we will start an investigation with the courier.  Unfortunately we cannot re-send your order or refund you until the courier has concluded the investigation, we will keep you informed and will be in touch once the investigation has finished.

Product Queries

Why can’t I add something to my basket?

If you cannot add an item to your basket or there is no size option, it usually means that the item is out of stock.

Can I reserve stock?

We cannot reserve stock I'm afraid.  

Is your apparel Legit?

Amazed that we get asked this… but we’re always proud to answer that of course they are. We work directly with established companies with long track record who care as much about their products as we do.

Who can I ask about restocks?

Some of the items we sell are limited styles, editions and colourways and we are unable to get hold of more stock.  However, we never mind confirming this specifically to each product so feel free to contact us.

We are unable to get re-stocks for the majority of sale items.

Contacting GoGloriousGifts

I’ve sent you an email, when will you reply?

We try to reply to all emails within 24 hours.  Our office is closed on weekends and Bank Holidays so we will look to reply the next working day.

 

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